Mainstream Support Ending for
@RISK and DecisionTools 4.5 - Upgrade Today
Mainstream Support for @RISK and DecisionTools Suite version 4.5 and earlier will be ending on August 31, 2010. Only Extended Support will be available for these products at that time.
Extended Support means that you will no longer be able to get complimentary assistance moving licenses, reinstalling licenses, authorizing software, resolving error messages, or with other technical issues unless you have a current maintenance plan.
If you do not have a current maintenance plan, Palisade will continue to provide an automated system for authorization of @RISK and DecisionTools Suite 4.x software, including the ability to periodically move a license to a new computer. This system is available at no charge to all users, regardless of maintenance status. If you need assistance beyond this system for license support or any other technical issues, a charge will apply.
The Palisade online technical support knowledgebase and user forums will also remain open and active sources of support.
If you have any version of @RISK or the DecisionTools Suite with a paid-up maintenance plan, unlimited technical support will remain available to you throughout the duration of your plan. In addition, as part of your maintenance plan, you are entitled to upgrade to the current version of your software at no charge.
Contact Palisade to upgrade now to stay current and renew maintenance:
800 432 RISK (US/Canada)
+1 607 277 8000
sales@palisade.com
If you have a current maintenance plan for your software, you are entitled to a free upgrade or update to the current version of the same edition (i.e. Standard, Professional, or Industrial) of the same software license. If you are changing editions or do not have a current maintenance plan, contact Palisade for a price quote to upgrade.
Please note: Student versions do not include a current maintenance plan, and therefore are not eligible for a free upgrade.
New @RISK 5.5.1 and
DecisionTools Suite 5.5.1
Now Available!
DecisionTools Suite 5.5.1 and @RISK 5.5.1 are available in English, Spanish, Portuguese, French, German, and Japanese. These updates also include ease-of-use improvements.
If you have a current maintenance plan for @RISK 5.x or DecisionTools Suite 5.x, select the product you want below to get your upgrade to @RISK 5.5.1 or the DecisionTools Suite 5.5.1. You will be able to permanently run version 5.5.1 of the same edition for free. Make sure to select the same edition (i.e. Standard, Professional, or Industrial) as the license you currently own. If you’re not sure which edition you have, check the About @RISK option under the @RISK Help menu in your software.
Select your software:
» @RISK 5.5.1 Standard
» @RISK 5.5.1 Professional
» @RISK 5.5.1 Industrial
» DecisionTools Suite 5.5.1 Professional
» DecisionTools Suite 5.5.1 Industrial
» Other language versions: español, português, français, Deutsch, 日本語
» See What’s New in @RISK 5.5.1 and DecisionTools Suite 5.5.1
If you do not have a current maintenance plan you will be able to run version 5.5.1 as a temporary free trial. Contact Palisade Sales to upgrade or purchase a new license.
Please contact Palisade Sales if:
- You do not have a current maintenance plan.
- You have @RISK 4.5 or DecisionTools 4.5 or earlier.
- You have a network version of @RISK or DecisionTools Suite.
- You would like to crossgrade to a different language version.
- You wish to upgrade PrecisionTree, NeuralTools, StatTools, or Evolver individually.
@RISK 4.1.4 r 2 for Project Update Now Available!
This update for @RISK 4.x for Project allows you to export @RISK graphs to Excel 2007. This update is free for @RISK 4.x for Project users with current maintenance. Please contact Palisade Sales below to get your update.
Updates for Textbook Software
About Palisade Software Updates
Software upgrades include new features and are designated by a tenths-digit change in version number (e.g. 5.0 to 5.5). Software upgrades may be purchased if you don’t have a current maintenance plan.
Software updates include maintenance fixes but generally do not include significant new enhancements, and are designated by a hundredths-digit change in version number (e.g. 5.0 to 5.0.1). Software updates are not available for purchase if you do not have a current maintenance plan. Contact Palisade Sales about renewing and/or catching up on maintenance in order to stay current with updates.
Each license of software may be upgraded or updated only once.
You may run most Palisade software as a trial version for 15 days free of charge without a serial number or activation ID. Click here to download trial versions of software.
» sales@palisade.com
1 800 432 7475
+1 607 277 8000
