Academic Support

Cengage Textbooks Bundled with Palisade Software

If you are using @RISK, DecisionTools Suite, PrecisionTree, RISKOptimizer, or StatTools that was bundled with a college textbook published by Cengage (e.g. Thomson Learning, Brooks/Cole, South-Western, Duxbury, or other imprints), you should contact Cengage for support. If your textbook came with the software bundled on a CD, you should check to make sure you have the most current version for Excel 2007. Academic verification will be requested, such as university, book title, and course name.

Contact Cengage Support at:

Call 800-423-0563 and select the technical support option

» Fill out the Cengage Customer Support Form
» Chat with a live tech support rep or browse tech FAQ

All Other Academic Users

If you are an instructor using @RISK, DecisionTools Suite, or other software as part of a course, you will automatically receive the latest version when you renew your course license. If you have a non-expiring academic copy with current maintenance, click here to request free updates and upgrades

If you need additional help, please contact Palisade Technical Support at tech-support@palisade.com.