Software Activation
» Activate your software (version 5.x, 6.x, 7.x)

Software activation is an anti-piracy technology designed to verify that the product has been legitimately licensed in compliance with the software’s end-user license agreement. It reduces a form of piracy known as "casual copying," or the sharing of software between people in a way that violates the license agreement. Activation helps protect the intellectual property that lies at the heart of the software industry. It is designed to have minimal impact on users. Activation is a one-time completely anonymous procedure and requires no personally identifiable information from the end user.

Software activation works by validating that the software's activation ID, required as part of product installation, has not been used on more PCs than allowed by the software's end user license agreement. During activation, the software ID and an identifier number derived from the PC’s hardware configuration are sent to Palisade’s activation system during activation. Activation is completed directly via the Internet, by web browser, or via e-mail to Palisade. Installations beyond those allowed in the license agreement will fail to activate.

How Activation Works
There are two routes for activation, Automatic Activation and Manual Activation. If you have an Internet connection and your firewall permits, Automatic Activation can be done during installation or while running the software. Otherwise, Manual Activation can be done while running the software.

Either form of activation request sends the following information to Palisade:

  • The activation ID
  • A machine ID number calculated from the end-user’s hardware configuration (in essence a hardware checksum).
  • Identity of the installed product

The Automatic Activation Process

During installation you have an opportunity to enter the Activation ID provided with your software. If you do that, the installer will attempt Automatic Activation. If Automatic Activation fails, or if you don’t enter an Activation ID, the software will install as a fully functional 15-day trial that can be activated later.

If the software was not activated during install, you can start the activation process by clicking the License Manager button on the trial screen, or by Help » License Manager or Help » License Activation in the software’s menu.

In Automatic Activation, the software sends an activation request to the Palisade activation server through an HTTP Internet connection. The server processes the request and sends a response to your software within 60 seconds. If the activation is successful, the software displays a success message and stores the license permanently on your computer. If the activation fails, the software displays a failure message.

Automatic Activation will fail if you have no Internet connection, or if your firewall or network settings don’t allow a direct connection between your computer and Palisade’s server. In these cases, you can perform a Manual Activation.

The Manual Activation Process

Manual Activation can be done via Web or via email. In either case, you begin the process when you click Help » License Manager » Activate » Use Manual Activation in 6.x versions, or Help » License Activation » Manual Activation in 5.x versions.

The software will then prompt you to save a Request File, which is digitally signed to ensure its accuracy. You can submit the Request File on our Web site or via email.

Manual Activation via Web

» Activate your software (version 5.x, 6.x, 7.x)

On the Web page, submit the Request File saved from the software, and you will immediately receive a Response File (also digitally signed) created by the Web page. You must download this Response File to your computer and then enter it into the software by clicking the Load Response File button on the activation dialog.

The first activation on a given computer may require two request-response cycles. The Web page will display instructions to guide you.

Manual Activation via Email

If you have no web access, or if you prefer not to use the Web, you may send the activation Request File as an email attachment to Palisade Technical Support will process the Request File during normal business hours and send you a digitally signed Response File with customized instructions. By following those instructions, you will complete the Manual Activation and activate your license.

After Activation

You may verify the software’s activated status, and its expiration date if any, by selecting Help » License Manager or Help » License Activation in the software’s menu.

Caution: The activated license is stored on your computer. Before you wipe the hard drive or decommission the computer, to preserve the license you must deactivate the software through Help » License Manager or Help » License Activation in the software’s menu. Uninstalling the software will not necessarily release the license.

Moving Software From One Computer To Another
» How to move a license

Hardware Failure
In the event of catastrophic hardware failure or other extenuating circumstances, you must contact Palisade Technical Support to explain the situation and have another activation issued.  Palisade Technical Support can be reached at or by phone at +1 607 277 8000.

If You Don’t Activate
The software will function for 15 days after installation without activation.  After 15 days, the software will stop functioning until it is activated. 

User privacy was a paramount design goal in building the software activation technology.  Palisade software activation is completely anonymous, and no personally identifiable information is collected.  Further, the machine ID number is a combination of hash values of various PC components and cannot be used to determine the make or model of the PC, nor can it be backward calculated to determine the raw PC information.

Depending on user settings, Palisade software may periodically check for updates and patches, or license validation.  There absolutely is no "secret" transfer of customers’ data.


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